Our Shipping & Order Return Procedure
Everything we do at Mamonde is out of love – love for our flowers, our products, and most importantly you, our cherished customers. We want you to feel a truly wonderful Mamonde experience!
If you have any concerns about a Mamonde product, a missing or damaged order, or your experience, we welcome you to contact us..
We’re in the office Monday - Friday 9:00 AM - 5:00 PM EST. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days!
When to Expect Your Order
Please allow 1-2 business days for processing of your online order. If your order is placed after 10 AM EST, it will be shipped to you the following business day. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.
Please note: During peak holiday times, we may need an extra business day to send your tracking information and to ship your order.
Our Return Policy
We are happy to accept merchandise purchased from our web site at us.mamonde.com within 60 days of purchase.
If possible, please return products in their original packaging, along with your order information – found on either your original online receipt or the invoice that arrived with your package.
If your Mamonde product is defective or was damaged during shipment, please accept our apologies. We are happy to issue a refund upon receipt of the returned item with a credit made to your original method of payment.
If your Mamonde products were purchased from a third-party retailer, we respectfully request that they be returned to the point of sale.
Please note: Mamonde offers complimentary standard shipping with orders of $50 and above. Thus, we are unable to refund return shipping fees
How to Return an Order
If you wish to return an item purchased from our web site at us.mamonde.com, please contact firstname.lastname@example.org. We will process your request and provide you with a return form that we will ask you complete and include with your return.
Please use the original packaging, if possible
Kindly include the return form and item(s) to be returned in a sealed package. We recommend using protective packing materials to minimize any damage to the product(s). Please remove any other labels from the package.
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured USPS Parcel Post and retain the receipt for your records.
Please note: Neither Mamonde nor our parent company, AMOREPACIFIC, are responsible for return postage, the cost of insurance, or lost or undelivered items.
Please mail your package to the following address:
AmorePacific US, Inc.
3300 East Birch Street
Brea, CA 92821
When You Can Expect to Receive a Refund
Processing time for returns is usually 7-14 business days from the time the returned package is received by us.
Upon receipt of your return shipment, we will send you an email confirmation to let you know we’ve received your package and are processing your refund.
We are happy to refund the purchase price for the item(s) – plus any taxes paid, less any discounts, rebates, credits or refunds already provided in connection with the purchase. The original shipping and handling charges, if any, cannot be refunded.
Again, we welcome you to contact us at any time at email@example.com. Business days are from Monday to Friday, excluding federal holidays within the United States.
Thank you! Sending love from all of us at Mamonde.